The leading customer experience event for senior financial services executives

Focus within the financial services industry is swiftly shifting. Customer experience is no longer a siloed part of an organisation and a lack of agility means that businesses must act now or face losing customer business.

Are you:


Struggling with NPS scores?


Looking to restructure your customer experience strategy?


In need of employee engagement initiatives?


Implementing appropriate processes and channel strategies to counter changes in consumer behaviour?


Moving from 'big data' to actionable insight to drive continuous business improvement?

The Exchange will bring together 70 C-level executives and VPs/Directors of Customer Experience, Marketing and Digital Strategy from across the financial services industry to discuss the practicalities of increasing customer retention and loyalty in this hyper-competitive market. The Exchange doesn’t do things by halves, we don’t just show you what to do, but also how to do it.

Follow in the footsteps of the industry leaders as we connect you with the most senior executives within the financial services industry, as well as the most recommended solution providers in the customer experience space. Take a look at the agenda for more insight.

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